Refund & Return Policy

Thank you for shopping with MyRituals Store! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Refund & Return Policy below.

1. Return Eligibility

We accept returns for most products within [insert time frame, e.g., 30 days] from the date of purchase, under the following conditions:

  • The item must be unused, in its original packaging, and in resalable condition.
  • Personal care products, health, and hygiene items are non-returnable for safety and hygiene reasons, unless they are defective or damaged upon arrival.
  • A receipt or proof of purchase is required for all returns.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact our customer service team at lubna3086@gmail.com or call +972553192067 to initiate the return process.
  2. Provide your order number, the product you wish to return, and the reason for the return.
  3. Once your return is approved, we will send you detailed instructions on how to return the item.
  4. Please securely pack the item in its original packaging to prevent damage during transit.

Return Address: [Insert return address here]

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., damaged or defective items).
  • We recommend using a trackable shipping service for your return to ensure it is received by us. We cannot guarantee that we will receive your returned item without tracking.

4. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
  • Refunds may take [insert number of days, e.g., 5-7 business days] to reflect in your account, depending on your payment provider.

5. Exchanges

  • We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within [insert time frame, e.g., 7 days] of receiving your order. We will either provide a refund or send a replacement, depending on your preference and availability.
  • To facilitate the return of a damaged item, please provide photos of the damage along with your order number.

7. Non-Returnable Items

Certain items cannot be returned or refunded, including but not limited to:

  • Gift cards
  • Personal care and hygiene products (unless damaged or defective)
  • Sale or clearance items (unless defective)

8. Cancellations

  • You can cancel your order before it is processed and shipped. Please contact us as soon as possible to cancel an order. Once your order has been shipped, it cannot be canceled, but you can initiate a return after receiving the item.

9. Contact Us

If you have any questions or concerns regarding our Refund & Return Policy, please contact us: